Terms

In plain English

• Every item is made to order, so the 14-day cancellation right for online purchases doesn't apply once printing has started. Cancel before that and we refund in full.
• Turnaround tiers describe when we post, not when Royal Mail delivers.
• If we miss a Today dispatch, we refund the Today premium automatically.
• If we designed your part and it doesn't fit, we reprint it once free of charge after you tell us what was wrong.
• Damaged, wrong or faulty parts are reprinted or refunded; send a photo within 14 days.
• Price match: like-for-like UK instant quotes only (same file, material, finish, dispatch day), dated within 7 days, orders of £10 or more, delivered price compared. Excludes overseas services, marketplaces and manually reviewed quotes.
• You confirm you have the right to print any file you upload.