FAQ

Does "today" really mean today?

It means posted today. Order before 10:00 on a working day, choose Today, and it goes in the post the same afternoon. The site only offers Today when your part and our queue can make it. Arrival depends on the delivery you pick: Special Delivery gets it to you by 1pm tomorrow.

What if I miss the 10am cut-off?

Choose Tomorrow. It's cheaper and it's posted the next working day. Orders placed on Saturday after the cut-off, and on Sundays, are posted Monday.

What files can I upload?

STL, 3MF and STEP. Export at 1:1 scale in millimetres. If your file has gaps or flipped faces we'll usually repair it automatically and tell you.

How do you price a part?

We slice your actual file and charge for the plastic it uses and the time it takes on the printer, plus a setup fee. Finish and faster turnaround cost extra; the price updates as you choose. No quotes to wait for, no minimum beyond £7.

Will you match a cheaper price?

Yes, for a like-for-like UK quote. Send us a screenshot of an instant quote from a UK-based 3D printing service for the same file, material, finish and dispatch day, dated within the last 7 days, and we'll match the delivered price on orders of £10 or more. It doesn't cover overseas services, marketplace sellers, or quotes that need a manual review. We don't expect to pay out often; we're already in the same band as the UK independents. The reason you'd pay us more is that it's posted today.

Why do parts come with supports on?

Removing supports is hand work, and lots of customers would rather do it themselves than pay for it. If you'd like us to, pick Cleaned.

How big can you print?

Up to about 250 × 250 × 250 mm in one piece. Bigger things can be split and joined — describe what you need and we'll suggest how.

Can you design a part for me?

Yes. Use Describe a part with photos and measurements. Simple parts are usually £15–£40 including the design, and you keep the design for reorders.

Will it fit?

Printed parts are typically within 0.2 mm of the file. For press fits and snap fits, allow for that or ask us — we'll suggest a clearance. If we designed it and it doesn't fit first time, we reprint once free.

Is the plastic food-safe / strong / waterproof?

Not food-safe as printed. PETG and ASA are tough and water-resistant; PLA isn't for heat. See Materials for the honest version.

What happens to my file?

It's used to print your order and deleted 30 days after dispatch. We don't share it or print it for anyone else.

Returns?

Every part is made to your order, so there's no change-of-mind return. If it arrives damaged, or it isn't what you ordered, we'll reprint or refund — send a photo.

Do you print things from other people's designs?

If you have the file and the right to print it, yes. We don't print weapons, weapon parts, or anything that infringes someone else's rights, and we may ask what a part is for.